Frequently Asked Questions:
1. Can you create custom fireplaces and kitchen hoods of any size and style?
- Yes, our expert artisans and craftsmen specialize in creating exquisite fireplaces and hoods that are completely customizable to fit your unique needs. Whether you desire a grand, elaborate mantel or a sleek, contemporary hood, we can bring your vision to life. From traditional to modern styles, our team is well-versed in a wide range of designs, ensuring that your fireplace or hood perfectly complements your interior decor.
2. How do I place an order?
- Browse our selection of luxury stone products here. Click “Add to Quote” for the items you’re interested in, and once you’ve made your selections, submit the quote form. Our dedicated support team will assist you further in finalizing your order.
3. Do you offer any discounts or promotions?
- Certainly! We value our customers’ patronage, and as a gesture of appreciation, we are currently running a special promotion for online orders through our quote system. By placing an order online, you can enjoy a generous $200OFF discount on your purchase. We strive to make luxury architecture accessible and affordable, and this discount is just one of the ways we extend our gratitude to our esteemed customers.
4. How long does it take to receive my order?
- The timeframe for each project varies based on size, complexity, and shipping location. On average, a stone mantel project takes around 2-4 weeks from design to delivery.
5. What materials do you use for your products?
- We use Glass Fiber Reinforced Concrete (GFRC) or Glass Fiber Reinforced Gypsum (GFRG/GRG) as our main baseline materials to craft our exquisite products. GFRC and GRG are innovative construction materials that combine the strength of traditional concrete or gypsum with the lightweight and flexible properties of glass fibers.
- GFRC: GFRC is a composite material made of cement or plaster, sand, polymers, and alkali-resistant glass fibers. Its lightweight nature makes it ideal for architectural elements, reducing the structural load and simplifying installation. GFRC can be cast into intricate shapes and textures, allowing for limitless design possibilities. This material offers excellent weather resistance, making it suitable for both indoor and outdoor applications. GFRC is highly durable, with enhanced resistance to cracking and chipping, ensuring long-lasting architectural elements. It provides fire resistance, meeting safety standards and making it suitable for applications near fireplaces and hearths. The natural stone-like appearance of GFRC creates a luxurious finish without the weight and cost of traditional stone.
6. What is cast stone, and what are its advantages?
- Cast stone is a manufactured material designed to replicate the appearance of natural stone. Its advantages include aesthetic appeal, cost-effectiveness compared to natural stone, lightweight construction, durability, versatility, low maintenance, fire resistance, and eco-friendliness.
7. How should I care for my cast stone products?
- We understand that investing in our exquisite cast stone mantels, kitchen hoods, and architectural elements is a significant decision, and proper care is essential to maintain their pristine beauty and longevity. Regularly dust and clean your cast stone products with a soft cloth or mild detergent to avoid any abrasions. Protect them from impacts and harsh chemicals to preserve their surface integrity and prevent discoloration. Depending on the product and its location, applying recommended sealants may enhance their stain resistance. For fireplace mantels, avoid direct flames, and promptly clean spills to prevent any permanent marks. During harsh weather conditions, consider using furniture covers for outdoor elements. Regular inspections will allow you to address any wear and tear promptly, and professional restoration services are available to revitalize their appearance if needed. By following these simple care tips, you can ensure that your cast stone products remain stunning and resilient for generations to come.
8. Where do you ship to?
- We provide shipping to all states in the United States and Canada. Our main office is located in Toronto, Ontario.
9. Can you provide colour and finish options for fireplace mantels and kitchen hoods?
- Our fireplace mantels and kitchen hoods are currently available in four finishes: Natural Limestone, Honed White Limestone, Honed Natural Limestone, and White Limestone. However more custom colours and textures can be crafted upon discussions with the client.
10. Why choose us for your luxury stone products?
- With over 30 years of experience, our family-run business takes pride in providing top-notch craftsmanship and personalized service. We treat each project with care and dedication, ensuring your vision comes to life in every detail.
11. How can I contact your customer support team?
- You can reach us toll-free at +1 888-305-1116 from anywhere in the United States or at +1 416-781-4417 from Canada. Our team is always ready to assist you with any inquiries or concerns.
At DaVinci Stonecraft, we strive to offer the finest luxury stone products and exceptional customer service. We look forward to serving you and transforming your living spaces with our exquisite fireplace mantels and kitchen hoods.